Privacy Policy

Effective Date: January 1, 2024
Last Updated: June 1, 2026

Umano Digital Solutions (“we”, “our”, or “us”) is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.

1. Information We Collect

Information You Provide Directly

Contact forms: name, email address, phone number, and message content when you enquire about our services.
Project briefs: business name, requirements, and any files you share with us during onboarding.
Billing information: name, address, and payment details processed securely through our payment partners. We do not store card details on our servers.

Information Collected Automatically

Usage data: pages visited, time spent, referring URLs, and browser/device type collected via cookies and analytics tools.
IP address: used for security, fraud prevention, and approximate geolocation.
Cookies: we use essential, analytics, and preference cookies. You can manage cookie preferences via our cookie notice.

2. How We Use Your Information

To respond to enquiries and deliver the services you have requested.
To send project updates, invoices, and service-related communications.
To improve our website content and user experience using anonymised analytics.
To comply with legal obligations and protect against fraudulent activity.
To send occasional marketing communications, only where you have opted in. You may unsubscribe at any time.

3. Legal Basis for Processing (GDPR)

Where applicable, we process your personal data on the following legal bases: contract performance (delivering agreed services), legitimate interests (improving our services and communicating with prospects), consent (marketing emails and non-essential cookies), and legal obligation (tax and financial record-keeping).

4. Data Sharing

We do not sell your personal data. We may share it with trusted third-party service providers who assist us in operating our business, including:

Payment processors (e.g. Razorpay, Stripe) for billing.
Cloud hosting providers for website and data infrastructure.
Analytics platforms (e.g. Google Analytics) under data processing agreements.
Email service providers for transactional and marketing communications.

All third parties are contractually bound to handle your data securely and only for the purposes specified.

5. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy or as required by law. Client project data is retained for a minimum of 3 years for accounting and legal purposes. Marketing data is deleted upon unsubscription.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (“right to be forgotten”).
Object to or restrict certain types of processing.
Data portability — receive your data in a structured, machine-readable format.
Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at privacy@umanodigital.in.

7. Cookies

Our website uses cookies to enhance your experience. Essential cookies are required for the site to function. Analytics cookies (which you may decline) help us understand how visitors use the site. You can update your cookie preferences at any time using the cookie settings link in our website footer.

8. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These include SSL encryption, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated effective date. We encourage you to review it periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Umano Digital Solutions
Email: info@umanodigital.in
Website: umanodigital.in/contact